TERMS
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product needs to be ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products may take 2 – 4 weeks to be created for you depending on the item and complexity of the design. Pre-made items will ship within 3 business days. Please note that if an item that is listed as “Ready to Ship” sold at a live event, we will be in touch within 24 hours to let you know the approximate processing time of that item as made to order.
Look for the following image if a product is ready for shipment immediately:
Payment
All orders must be paid before shipping. Sales tax will be added when applicable.
Handmade Disclaimer
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Color Charts
Please note that colors may appear different in person than on a computer screen. To view color charts for the material of your choice, please visit the products page.
Natural Materials
If your item is made with a natural item such as leather or wood, please know that no two pieces are alike.
Leather is subject to variations which can affect how it absorbs the dye. This can result in slight variations in color from the listing pictures. You will not be receiving the actual piece in the listing picture as yours will be handmade at the time of your order to your specific requests.
Wood is also subject to variations including knots, color variations, and wood grain. These are all natural characters of wood.
Custom Orders
We always love creating new products from scratch.
Please contact us us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Please note: It is crucial that you double check all information provided for your custom item. We cannot accept returns if a custom item arrives incorrectly due to being ordered incorrectly (ie. size or spelling). Because of this, we also require all custom orders to be in writing via email or through the website.
Shipping
Processing Time: Unless specified in the listing as a custom order item, most items ship within 3 business days.
We use USPS, UPS and FedEx to ship my products. We are not responsible for packages lost in transit. If your package is lost in transit you will need to file a claim with the shipping carrier. If products are marked as delivered, you will need to contact the carrier regarding your package.
If you have any special requests or want to upgrade shipping, please contact us. If you need your order by a certain date, please send us a message before placing your order and we’ll work with you to make sure you have your item on time.
Please note that selecting expedited shipping during checkout does not ensure a faster processing time. It only ensures a faster shipping time. Your product may still need 2 weeks (or more, depending on product) to be handmade.
Refunds/Exchanges
We check all our products carefully before they are shipped. However, if we missed something, you have 7 days from receipt of your order to contact us about an exchange or refund.
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the issue and make it right.
We only replace items if they are defective or damaged. Once we have received and inspected your item, we will notify you to let you know if the refund was approved or not, or if you’ll receive store credit.
Exceptions
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned with a postmark more than 7 days after delivery
- Personalized and/or customized goods are exempt from being returned unless the product arrives defective.**
**Please note: If product is damaged, spelled incorrectly or is the incorrect size, please contact us and we will arrange a replacement. Due to the personalization of custom orders, we cannot accept returns if it was ordered incorrectly (ie. size or spelling).
Clearance Items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Return Shipping
To return your product, you should mail your product to: SKO Designs, PO Box 516, Mendon, MA 01756.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Reviews
By completing a purchase you consent to receiving an invitation to review your order.