Add-On Pendant

Processing & Shipping Times

• Personalized (Pre-Made) Items – Necklaces, jewelry boxes, trays, wallets, and similar products are ready to ship quickly. These typically leave our studio within 3 business days.
• Handcrafted (Made From Scratch) Items – Larger Pieces – Examples include family name signs. These are carefully made by hand, so please allow 7–10 business days for production before shipping.
• Handcrafted (Made From Scratch) Items – Smaller Pieces – Examples include personalized ornaments. These are also made by hand, so please allow 5–7 business days for production before shipping.

Shipping Disclaimer

Please note that processing times refer to production only and do not include transit time. Customers will receive tracking information once an order has shipped. During peak seasons, holidays, or periods of high order volume, production and shipping times may be subject to slight delays. We appreciate your understanding and recommend placing orders early for time-sensitive occasions.

Refunds & Exchanges

We carefully inspect all products before shipping, but if we miss something, you have 7 days from receipt to contact us about an exchange or refund. Please notify us immediately if your item is defective, damaged, or incorrect, and include photos of the packaging and product so we can resolve the issue.

Important Notice

Personalized and custom items are not eligible for refunds or replacements if errors result from the customer’s provided information. Please double-check spelling, dates, and details before submitting your order.