Shipping Policy:

All orders over $100 will ship for FREE.

Processing Time: Unless specified in the listing as a custom or made to order item, most items ship within 5 business days.

We are not responsible for packages lost in transit. If your package is lost in transit you will need to file a claim with the shipping carrier. If products are marked as delivered, you will need to contact the carrier regarding your package.

If you have any special requests or want to upgrade shipping, please contact us. If you need your order by a certain date, please send us a message before placing your order and we’ll work with you to make sure you have your item on time.  

Please note that selecting expedited shipping during checkout does not ensure a faster processing time. It only ensures a faster shipping time. Your product may still need 2 weeks (or more, depending on product) to be handmade.

REFUNDS/EXCHANGES

We check all our products carefully before they are shipped. However, if we missed something, you have 7 days from receipt of your order to contact us about an exchange or refund.

Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the issue and make it right.

We only replace items if they are defective or damaged. Once we have received and inspected your item, we will notify you to let you know if the refund was approved or not, or if you’ll receive store credit. 

Exceptions

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned with a postmark more than 7 days after delivery
• Personalized and/or customized goods are exempt from being returned unless the product arrives defective.**

**Please note: If product is damaged, spelled incorrectly or is the incorrect size, please contact us and we will arrange a replacement. Due to the personalization of custom orders, we cannot accept returns if it was ordered incorrectly (ie. size or spelling).

A Note about Our Products

Our products are crafted from natural materials such as leather and wood. Variations in grain, texture, color, and natural markings (including knots in wood) are normal and add to the unique character of each piece. Additionally, colors may appear slightly different in person than they do on a computer or mobile screen due to monitor settings and lighting. These natural differences are not considered flaws but rather a reflection of the beauty and individuality of handcrafted goods.