Shipping
Current processing time as of 12/1/2023 is 5 Business Days (Monday - Friday)
Last day to order is 12/17/23 for LOCAL pickup only.
You may choose Expedited shipping at checkout but there is no guarantee it will arrive before Christmas.
Processing Time: Unless specified in the listing as a custom order item, most items ship within 3 business days. Please note that if an item that is listed as “Ready to Ship” sold at a live event, we will be in touch within 24 hours to let you know the approximate processing time of that item as made to order.
We use USPS and UPS to ship my products. We are not responsible for packages lost in transit. If your package is lost in transit you will need to file a claim with the shipping carrier. If products are marked as delivered, you will need to contact the carrier regarding your package.
If you have any special requests or want to upgrade shipping, please contact us. If you need your order by a certain date, please send us a message before placing your order and we’ll work with you to make sure you have your item on time.
Please note that selecting expedited shipping during checkout does not ensure a faster processing time. It only ensures a faster shipping time. Your product may still need 2 weeks (or more, depending on product) to be handmade.
LOCAL PICKUP OPTION
If you are local to Mendon, Massachusetts, you may choose Local Pickup as an option to pick up your order at our location.
We will contact you to make arrangements for you to pick up your item.
Refunds/Exchanges
We check all our products carefully before they are shipped. However, if we missed something, you have 7 days from receipt of your order to contact us about an exchange or refund.
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the issue and make it right.
We only replace items if they are defective or damaged. Once we have received and inspected your item, we will notify you to let you know if the refund was approved or not, or if you’ll receive store credit.
Exceptions
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned with a postmark more than 7 days after delivery
- Personalized and/or customized goods are exempt from being returned unless the product arrives defective.**
**Please note: If product is damaged, spelled incorrectly or is the incorrect size, please contact us and we will arrange a replacement. Due to the personalization of custom orders, we cannot accept returns if it was ordered incorrectly (ie. size or spelling).
Clearance Items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Return Shipping
To return your product, you should mail your product to: SKO Designs, PO Box 516, Mendon, MA 01756.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For all of our Terms and Conditions, please see our Terms page by clicking here.